Measure everything. Improve everything.
From conversation volumes to agent response times and revenue attributed to chat — Dunefox gives you the full picture in a single live dashboard.
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Conversations
2,847
+18%
Resolved by AI
91%
+4%
Avg. Response
38s
-12s
Conversations this week
Live
Real-time data
91%
AI resolution rate
Every metric. In one view.
Total Conversations
12,482
+22% vs last period
AI Resolved
91.4%
+4.1% vs last period
Avg. Response Time
38s
-18s vs last period
CSAT Score
4.8/5
+0.3 vs last period
Conversations over time
Agent Performance
By Channel
Customer Satisfaction
96%
Satisfied
2%
Very poor
2%
Poor
15%
Good
81%
Great
AI Insights
If it happens in chat, you can measure it.
Know exactly where every conversation stands
Track volume, resolution rate, escalation rate, and first-response time for every channel — with drill-down by date range, team, or agent.
↑38%
resolution rate lift after 30 days
Coach your team with data, not guesswork
See every agent's response time, CSAT score, conversations handled, and notes quality. Identify bottlenecks and reward top performers.
4.8/5
avg. CSAT across Dunefox customers
Connect conversations to revenue
Track which chats converted into leads, bookings, or purchases. See your chat ROI in real currency — not just vanity metrics.
6.2×
average chat-to-revenue ROI
Stop guessing. Start growing with data.
Every conversation teaches you something. Dunefox Analytics turns those lessons into decisions that grow your business.
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