Train your AI with your business knowledge.
Upload website content, PDFs, or FAQs, and Dunefox transforms them into structured knowledge bases - one for AI automated customer support, another for internal human agent guidance - ensuring accurate, consistent answers at every touchpoint.
No credit card · 2-min setup · Free 14-day trial
Knowledge base visual goes here
Recommended: 1200 × 900 px
Dual Knowledge Base
AI + Agent guides
Always Current
Easy on-demand updates
Two Knowledge Bases. One source of truth.
Sources list, dual Knowledge Base assignment, indexed content chunks, channel coverage, and update status - all in one dashboard.
Source ingestion
URLs, PDFs, FAQs, Docs
Dual Knowledge Base system
Customer AI + Agent guide
Easy updates
1-click content refresh
All channels
WA · Web · Email powered
Your knowledge base, live in three steps
Build an AI trained on your own content that answers customer questions instantly without writing a single line of code.
Add your sources
Paste a website URL and Dunefox crawls every page. Upload PDFs, Word docs, or plain text files. Write FAQs directly in the editor, or import them in bulk via CSV. Your entire knowledge lives in one place.
URLs · PDFs · FAQs · Docs - all supported.Choose which Knowledge Base each source belongs to
Dunefox gives you two separate knowledge bases: one for the customer-facing AI (answers customers directly), and one as an internal agent guide (visible only to your team). Assign each source to one or both.
Dual Knowledge Base - customer AI + internal agent guide.AI uses it across all channels instantly
Once added, sources are processed and indexed in minutes. Your AI on WhatsApp, web chat, Facebook messenger, Instagram pages and email now answers from your knowledge accurately, in your brand tone. When sources change, simply update them with one click.
Live across all channels. Easy to update.What you get immediately
Setup timeline
Everything your AI needs to answer accurately
Ingest any source, split it into two purpose-built KBs, keep it current effortlessly, and let your AI answer with complete accuracy.
Keep your Knowledge Base current with ease
Update your knowledge base on demand. Re-crawl website sources with a single click. When you update a PDF or FAQ, simply re-upload and the new version replaces the old one instantly. The AI always answers from your latest content.
AI answers only from your Knowledge Base - never hallucinates
Dunefox AI is grounded entirely in your Knowledge Base. It never fabricates answers or pulls from general web knowledge. If the answer is not in the Knowledge Base, the AI says so and offers to escalate - keeping your customers accurate and your team in control.
Your knowledge. Fully protected.
Enterprise-grade security built into every layer - from source ingestion to AI response delivery.
End-to-End Encryption
All knowledge base content - uploaded documents, crawled pages, FAQ entries - encrypted at rest with AES-256 and in transit with TLS 1.3. Your proprietary data is never stored in plaintext.
GDPR Compliant
Data processing agreements available. You retain full ownership of all Knowledge Base content. Content can be purged on request. EU data residency options included.
Role-Based Access Control
Admins control who can add, edit, or delete knowledge base sources. Agents can view their assigned Knowledge Base guide but cannot modify source content without permission.
No Data Leakage to LLM
Your Knowledge Base content is never used to train any external language model. All AI responses are grounded only in your Knowledge Base - your data stays yours, always.
Full Audit Logs
Every change to the knowledge base - source added, updated, or deleted - is logged with a timestamp and agent ID. Fully exportable for compliance reviews.
99.9% Uptime SLA
Multi-zone infrastructure ensures your Knowledge Base is always available to power AI responses across all channels - even during peak load or regional outages.
Compliance
Questions about the Knowledge Base
Everything you need to know about adding sources, the dual Knowledge Base system, and how the AI uses it.
Still have a question?
You can add website URLs (Dunefox crawls every page automatically), PDF files, Word documents, plain text files, and FAQ entries written directly in the editor or imported via CSV. All source types are processed and indexed in minutes.
Train Your AI Once. Deliver Accurate Answers exceptionally good.
Upload your website content, PDFs, and FAQs, and let your AI instantly answer customer questions across every channel. Separate knowledge bases keep customer-facing answers and internal agent guidance perfectly organized.
No credit card · 14-day free trial · Cancel anytime